GOODER FOODS INC. TERMS OF USE

THESE TERMS OF USE CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND GOODER FOODS, INC. PLEASE READ THEM CAREFULLY.

Last updated: July 8, 2022

First posted: November 16, 2021

These Terms of Use (the “Terms”) apply to the Gooder Foods, Inc. (“Gooder Foods,” “we,” “us,” and “our”) websites, including goodles.com, (collectively, the “Site"), and any purchase of Gooder Foods’ products (“Product(s)”) from the Site. The Site is the property of Gooder Foods. By using this Site and/or purchasing something from the Site, you agree to these Terms and our Privacy Policy (the “Privacy Policy”); if you do not agree with these Terms or the Privacy Policy, then you may not use this Site. You acknowledge that you have reviewed these Terms and the Privacy Policy in their entirety, that you agree to these Terms and the Privacy Policy in their currently-posted form, and that these Terms constitute binding and enforceable obligations on you.

PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. SUBJECT TO APPLICABLE LAW (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC), THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN CLASS ACTIONS.

SUBSCRIPTION SERVICE

We may offer a subscription service, where you can sign up to receive recurring deliveries of Products, if applicable (the “Subscription Service”). Subject to applicable law (which may include the Province of Quebec), the Subscription Service continues until you cancel it in accordance with our Cancellation Policy set forth below. Each month (or other specified interval of your choosing, if applicable) you will receive a package from us with the Products you have chosen. You can find specific details regarding your subscription by visiting the Site and accessing your User Account details. When you register for the Subscription Service (and each time you change your plan) you expressly authorize and agree that we and/or our third party payment processor is authorized to automatically charge your payment method on a recurring, monthly basis (or other specified interval of your choosing, if applicable) in an amount equal to the then-effective rate for your plan, plus with any applicable taxes and shipping fees, unless you cancel your Subscription Service in accordance with these Terms. Subject to applicable laws (which may include the Province of Quebec), you acknowledge and agree that we will not obtain any additional authorization from you for such automatic, recurring payments.

SHIPPING AND HANDLING; RISK OF LOSS

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third party courier. When you purchase a Product from our Sites, any shipping times shown are estimates only. Actual delivery dates may vary. You agree that you will not obtain, or direct shipment of, a Product for export. When you purchase a product from our Site, you agree to take title to and the risk of loss of such product upon delivery from the third party courier service.

SUBSCRIPTION CANCELLATION POLICY

You may cancel your subscription at any time by visiting your User Account page and following the instructions located therein, "Manage Subscription" --> "Cancel." Changes to, or cancellations of, your subscription, may also be subject to additional timing and other restrictions set forth by us on the Site. If you cancel the Subscription Service, your subscription will terminate immediately except as to ANY ORDER(S) IDENTIFIED AS “PROCESSING” OR “SHIPPED” ON YOUR USER ACCOUNT PAGE WHICH CANNOT BE CANCELLED. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY ORDER IDENTIFIED AS "PROCESSING" OR "SHIPPED" PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION. If you cancel the Subscription Service, there is no guarantee that your Subscription Plan details will be saved and accessible to you in the future.

REFUNDS, RETURNS, AND CREDITS

We want you to LOVE your Products. In the rare case that you’re not satisfied with your order and/or something is missing from your package, please contact us WITHIN 30 DAYS of receipt at help@goodles.com or call or text our Customer Support team at 1-707-GOODLES (1-707-466-3537) or text SUPPORT at 1-707-207-8776. We generally do not accept returns on consumable products, unless the product differs materially from what was ordered on the Site. Unfortunately, we cannot accept or process any requests for returns or credits that are submitted to us later than within 30 days of receipt. Where an item is faulty or you are not satisfied, if you are eligible, we may, in our sole discretion, issue a credit and/or refund onto the original form of payment or offer a coupon, voucher or promotional code (if applicable) or promotional code or replace the item free of charge. Please note requests and any related refunds or vouchers/coupons may take 3-5 business days to fully process. Any such coupons, vouchers, or promotional codes are only for use on our Site, are not transferable, and are not redeemable for cash or other property. Abuse or misuse of our refund and/or credit offers may result in the refusal of future order fulfillment and/or refunds. Except for the limited circumstances described above, unless otherwise provided by law or by a particular offer from us, all purchases are final and non-refundable.
If we allow sales through retail partners, we do not provide credits, coupons or refunds for products purchased from such retail partners. Contact the store or website you made your purchase from for more information on their return or refund policy.

Customer Care

If you are experiencing any problems, please visit or email help@goodles.com.

Contact

This message program is a service of Gooder Foods, Inc., located at 415 River Street, Unit A, Santa Cruz, California 95060.